Error Messages

enaio® • 11.10 »

Some status and error messages in enaio® Outlook Add-In NG, enaio® GroupWise Add-On NG, and enaio® search NG contain functions that simplify handling and that are documented below. The following applies to all error messages:

  • An error log can be sent to the administrator via the Send error log – icon Flag icon in the error messages.

  • The Start application – icon Start icon can be used to start enaio® client or the desktop application of enaio® webclient.

Error message Root cause Recommended solution
enaio® Outlook Add-In NG (user error) A connection to enaio® gateway could not be established because the user is not logged in due to an corrupt configuration. Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
enaio® Outlook Add-In NG (error user)

The user’s login to enaio® client or the desktop application of enaio® webclient could not be read.

Log in to enaio® client or the desktop application of enaio® webclient again. If it does not work, try logging in using a different user. Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (error client) An error occurred because enaio® client or the desktop application of enaio® webclient has not been started or installed.

Start enaio® client or the desktop application of enaio® webclient by clicking the Start application – icon Start icon in the error message.

Please install enaio® client or the desktop application of enaio® webclient if the application is not yet installed.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (client error) An error that suggests that no enaio® client or the desktop application of enaio® webclient has been installed has occurred. Please install enaio® client or the desktop application of enaio® webclient if it has not been done yet. If enaio® client or the desktop application of enaio® webclient is installed and the error continues to occur, then use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (mailstorage error)

An error occurred in enaio® mailstorage.

Possible causes can include an incorrect configuration of enaio® mailstorage or an issue with the version.

Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (server error)

An error occurred during REST communication with enaio® server. The enaio® add-in and enaio® mailstorage work properly.

Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (create e-mail error) An error occurred while creating at least one e-mail in the enaio® filing system.

Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (create attachment error) An error occurred while creating at least one attachment in the enaio® filing system.

Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (error server) An error occurred due to a corrupt server configuration.

Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (error location)

It is not possible to file an e-mail at the current location in enaio® client or the desktop application of enaio® webclient. This can have the following reasons:

  • No e-mail object type is configured in enaio®.

  • You lack the rights to file an e-mail at the selected location.

  • The maximum number of objects filed in the selected cabinet or register has been reached.

Select another location or ask your administrator
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (error location) An error occurred because no location is open in enaio® client or the desktop application of enaio® webclient. Open a location in enaio® client or the desktop application of enaio® webclient and try to store the e-mail again.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (error Outlook) Microsoft Outlook is in an unsupported mode or the current account type is not supported.

Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (error Redemption) An error has occurred because a component of Microsoft Outlook, redemption.dll, is not registered.

Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (error selection) An error has occurred because the object(s) selected in Microsoft Outlook is/are not supported for storage in enaio®. Change the selection in Microsoft Outlook to find out which object cannot be filed. Please contact your administrator to configure enaio® to store new object types.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (error location)

An error occurred because the location of the found e-mail could not be opened in enaio® client or the desktop application of enaio® webclient.

 Restart enaio® client or the desktop application of enaio® webclient.If the error could not be eliminated, then use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (unexpected exception)

An internal error that can have various causes has occurred.

Use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
Error message Root cause Recommended solution
enaio® Outlook Add-In NG (error connection)

Unable to establish a connection to enaio® gateway.

Clicking the Start application – icon Start icon starts enaio® client or the desktop application of enaio® webclient. If that does not work, then use the report function by clicking the Send error log – icon Flag icon in the error message and send an error report to your administrator.
enaio® Outlook Add-In NG (error connection)

enaio® client or the desktop application of enaio® webclient was started, but a connection could not be established. That can have several reasons:

  • The login dialog of enaio® client or the desktop application of enaio® webclient is still open.
  • The server selection of enaio® client or the desktop application of enaio® webclient is still incomplete.
  • enaio® client or the desktop application of enaio® webclient has been started with different user rights than Microsoft Outlook (one of the two applications launched as administrator, for example).

Check whether you are fully logged in to enaio® client or the desktop application of enaio® webclient and that you can work in enaio® client or the desktop application of enaio® webclient properly. Then try to file the e-mail again.

Alternatively, you can start both applications again and log in to enaio® client or the desktop application of enaio® webclient once more. Make sure that both applications are working in the same user account when restarting them.