Troubleshooting in yuuvis® RAD client

Although a specific object has been selected, the object details, such as the object aspects or the content preview, are not displayed in the object area.

Enable the history in your Firefox browser. Disabling the history prevents the display of the object details.

The administrator can hide certain aspect areas, which means that the features described above may not be available to you.

When displaying objects with adjacent fields containing tables, the display stops adjusting to the new window size when the browser window is resized.

Press F5 to reload the page. The display adjusts to the new window size.

When opening views, the error message for missing values in the index database is shown.

After deleting the index database, it is recommended you reload yuuvis® RAD client using the F5 function key to prevent the error message about missing values in the index database from being displayed when opening views.

It may happen that the data relevant to a task in a process cannot be loaded. This is the case if this task is no longer up to date because the process has already been forwarded.

Click the Update icon in the header of the My processes list to update the list. The task will then no longer be included in the list.

It may happen that, when creating new documents in the in-tray, the document is assigned a wrong document type. This cannot be corrected directly in the in-tray.

If you have assigned an incorrect object type to an object in the in-tray, this error cannot be corrected in the in-tray. Download the document to your local workstation using the Download document file function in the header of the filing area. Then delete the document in the in-tray using the Recycle bin function in the header of the filing area and drag and drop the downloaded document back to the desired filing location. Now you can assign the correct object type to the document.